Refund and Returns Policy

We want you to be satisfied with your purchase from inCompani Store. If you are not completely happy with your order, we offer a straightforward returns and exchanges process.

Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Returns must be initiated within 30 days of the purchase date.

How to Initiate a Return: To initiate a return, please contact our customer support team at [email protected] with your order number and details of the item you wish to return. Our team will guide you through the return process.

Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

Exchanges: If you wish to exchange an item for a different size or color, please contact our customer support team. We will assist you in the exchange process, subject to product availability.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will assess the situation and provide instructions for a return, exchange, or refund.

Non-Returnable Items: Certain items are non-returnable, including:

Hygiene Reasons:

•  Cosmetics (unless damaged or defective)

•  Underwear and swimwear

•  Earrings (due to hygiene concerns for pierced ears)

•  Razors and blades

•  Toothbrushes

Perishable Goods:

•  Food and beverages

•  Flowers and plants

•  Live animals

Digital Products:

•  E-books, downloadable software, music, and movies

•  Online courses or subscriptions (once accessed)

Other:

•  Items with broken seals or removed tags (unless defective)

•  Custom-made or personalized items

•  Gift cards (unless required by law)

•  Event tickets (unless the event is cancelled)

Customized or personalized items may also be exempt from being returned.

Shipping Costs: Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part or the item is defective.

Refund Exceptions: Refunds are generally processed for the cost of the item only. Shipping costs are non-refundable unless the return is due to an error on our part.

Contact Us

If you have any questions about this Refund and Returns Policy, You can contact us:

You are advised to review this Refund and Returns Policy periodically for any changes. Changes to this Refund and Returns Policy are effective when they are posted on this page.